Privacy Policy
Effective Date: August 2026
Introduction
First Impressions Denture Clinic & Dental Laboratory ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, visit our website, contact us, or receive treatment from us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
First Impressions Denture Clinic & Dental Laboratory
Address: 14 Chapel Road, Worthing, West Sussex,BN11 1 BJ
Email: hello@firstimpressionsdentureclinic.co.uk
Telephone: 01903 629438
ICO Registration Number: ZC222630
Information We Collect
We may collect and process the following information:
Personal Information
Name
Address
Telephone number
Email address
Date of birth
Emergency contact details
Clinical Information
Medical history
Dental history
Treatment records
Clinical notes
Impressions, models and prescriptions
Clinical photographs where necessary for treatment
Financial Information
Payment records
Invoices and receipts
Website Information
IP address
Browser type
Website usage information
Cookies
Why We Use Your Information
We use your information to:
Provide denture and clinical dental technology services
Manufacture and repair dental appliances
Arrange appointments
Communicate with you regarding treatment
Maintain accurate clinical records
Meet legal and regulatory requirements
Process payments
Improve our services and website
Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
Performance of a contract
Legal obligation
Legitimate interests
Provision of health care services
Special category health information is processed for the purposes of preventative and therapeutic healthcare and the provision of dental treatment.
Sharing Your Information
We may share information with:
Referring dentists
Other healthcare professionals involved in your care
Dental laboratories where necessary
Regulatory bodies
Professional indemnity providers
Accountants and professional advisers
Law enforcement agencies where legally required
We will never sell your personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect your information, including:
Secure storage systems
Password protection
Restricted staff access
Secure disposal of records
Encrypted electronic systems where appropriate
Retention of Records
Clinical records are retained in accordance with professional, legal and regulatory requirements.
Typically:
Adult patient records are retained for a minimum of 11 years after completion of treatment.
Children's records are retained until at least age 25.
Records may be retained longer where clinically or legally necessary.
Your Rights
You have the right to:
Access your personal information
Request correction of inaccurate information
Request restriction of processing
Object to certain processing activities
Request data portability where applicable
Lodge a complaint with the Information Commissioner's Office (ICO)
Some rights may be limited where we are legally required to retain healthcare records.
Cookies
Our website may use cookies to improve functionality and user experience.
You can manage cookie preferences through your browser settings.
Complaints
If you have concerns about how we handle your information, please contact us in the first instance.
You also have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office (ICO)
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.